Here are the most frequently asked questions asked by our guests. If you do not see an answer to your question in these Q&A’s please contact us or call us at 1-361- 894-8710 or email us at [email protected]
A. Right now we offer bookings through several online booking websites such as Booking.com, Expedia and so forth. After you complete your reservation, you will receive confirmation immediately at the end of your booking process. Note: We will be adding direct bookings from our website soon, until then you may book directly with us by calling, 1-361- 894-8710 and speak to our front desk reservations manager.
A. We accept all major credit cards: American Express, Discover, Visa, Master Card.
A. Yes. A valid credit card is required when making your reservation. Your credit card is used simply to hold and guarantee the room you are booking but will not be charged until check-in time of the first day of your stay.
A. This information should be listed on the booking website you maybe booking your reservation through. Standard cancellation allows free cancellations 24 hours before check-in date. if you cancel your room booking less than 24-hours before you’re check in date, you will be charged full price of one days stay.
A. Login to the website you made your online reservation with, there you may view, modify or cancel a reservation.
A. We cannot guarantee that the rates will not change since the industry is dynamic, rates are constantly changing. So if you change the dates or room type of your reservations, it’s very likely that the rates may change as well.
A. 3:00 PM is the standard check-in time and 11:00 AM is the standard check-out time but we do offer early check-ins when we have clean rooms available. We offer late check-outs upon request.
(A fee may or may not be required on late check-outs depending on how much time you need.)
A. In addition to our marketing specials, we advertise our prices with all discounts available up front in order to get you to stay with us.
A. Yes, we are a pet friendly Hotel. Dogs up to 10lb’s are allowed for a small fee.
A. For no-shows the first night plus tax, will be charge to the credit card used to reserve your room. This is disclosed on the booking website used at the time of your booking.